IT Support Customized to Meet Your Needs

Most of us have experienced the frustration of seeking support from a business or service provider through a limited online contact form or an unresponsive, poorly staffed call center. When it comes to IT support, it is absolutely essential that you have a level of support that suited your needs and provides you with confidence. That is why FSN offer IT support packages that are customized to fit your organization.

As your IT support and management partner, we will work closely with you to access your operations and work flow to determine what tier of IT support is going to best meet your requirements.  Whether you co-manage your IT network functions with FSN or let our team handle your IT system completely, you will be backed by a deep bench of FSN technical talent and expertise.

FSN IT Support Options:

Remote /Online support – We provide 7/24/365 remote support staffed by our own in-house technical experts.

FSN IT Support Teams:

TAC (Technical Action Center) – Our TAC team provides responsive PC and user support needs, onsite or via remote access or provide support in your location at designated times.

Alpha (Engineering Team) – Our Alpha team manages project work such as server upgrades, new firewall installations, handles escalation issues and trouble-shooting issues

NOC (Network Operations Center) – NOC handles proactive monitoring, validates back-up services, and verifies proper functioning of all systems.

Why wonder what your business will do in an IT crisis? Gain confidence and peace-of-mind with your IT system through FSN IT support and monitoring services. Contact us to discuss your IT needs.

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