VoIP TELEPHONY CASE STUDY

How Full Service Networking Saved a Multi-Outlet Carpet and Flooring Retailer Thousands and Improved Communications and Customer Service.

The Client:
McSwain Carpets & Floors has sales exceeding $50 million dollars and does business through 20 showrooms in three Midwest states. The company is widely known for the finest carpet and flooring brands, a high level of personal service and outstanding installation.

The Situation:
Rapid organic sales growth and store acquisitions resulted in multiple data and phone systems that were not integrated. Different hardware had been installed at various times using a variety of POS and inventory equipment. The stand-alone analog telephone system became costly to repair and maintain, and calls between the main office and some retail stores required long-distance charges. The system just couldn't keep up with store growth.

The Results:
The Full Service Networking (FSN) solution was to design, install and maintain a single integrated voice and data system proven ideal for specialty retailers. The 3Com NBX V5000 VoIP Telephony Solution, running over dedicated T1 lines accelerated the flow of voice and data in a single spoke like fashion with the main office as the center. 24 digitized voice channels can now transfer data and communications at 1.5 megabits per second.

The Future:
By choosing FSN as their integrated solutions partner, McSwain is saving thousands of dollars in long-distance charges and repairs to outdated telephone equipment. The 3Com NBX Communications System is designed to grow with the company. It allows the transfer of voice, data, and video over one network, administered through single-point browser-based system. Improved communications between retail stores and the main office reduce costs, improve data transfer and speed-up handling of customer credit-card transactions and installations.

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